General Terms and Conditions and Access Rules

1. IDENTIFICATION OF THE PROMOTER

Company Name: Z LIVE ROCK FEST, A.I.E. (hereinafter, “the company”).
N.I.F.: V02854503
Address: Plaza de la Puebla, 5 Postcode 49004 Zamora.
Email: info@zliverock.com

Ticket sales are understood to be made at the company's registered office, and purchasing a ticket implies acceptance of these general conditions (without prejudice to others that may apply if the ticket is acquired through another platform and/or payment gateway owned by an entity other than the company and/or through any other means or mechanism).

2. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
By acquiring and/or possessing the ticket, the user accepts all of these general conditions.

3. ACCESS TO THE VENUE

3.1. Access to the venue will be granted upon presentation of the ticket or voucher, which will be scanned for verification. The ticket or voucher may be exchanged for a wristband, card, or other access mechanism, means, or system. To receive the access system, the ticket must be presented along with a DNI (or equivalent identification document). Only one access system will be issued per person. This mechanism will under no circumstances be issued without being placed on the user's wrist by the organization's staff.

Access to the festival will only be granted upon reading of the ticket or voucher and/or presentation of the corresponding access system.

For access to the venue, the DNI (or equivalent identification document) must also be presented along with the ticket or access system. This document must also be shown, if requested, inside the event venue by the organizer or security personnel.

The ticket, voucher, and/or access system must be kept in perfect condition, without any deterioration, to gain access to the venue. Furthermore, if at any time during the event, a user is found not to have a ticket, voucher, and/or access system, said user may be requested by security personnel to prove the access system used, and if they fail to do so, and/or if the access system is not valid and/or correct, they may be expelled from the venue.

The access system is personal and non-transferable.

Information regarding the locations and times for exchanging the ticket or voucher for the corresponding access system will be provided, if applicable, through the website, social media, and/or usual communication channels associated with the event.

Access to the venue will not be permitted after 3:00 AM or after the time determined for each specific event. Once this time has passed, no new entries will be allowed, and any exit will not permit re-entry if attempted after the indicated time.

3.2. Notwithstanding the foregoing, in the event that a cashless payment mechanism is used, whether or not linked to the access system, the access and/or payment system must be retained, as well as all associated data and information, for the purpose of any corresponding refunds.

3.3. The right of admission is reserved, and access to the venue will be denied or expulsion from it will occur for any user if any of the following circumstances apply:

• The user lacks an access system.
• The access system is incomplete, amended, damaged, deteriorated, broken, and/or shows signs of counterfeiting.
• The user displays violent, disruptive behavior or publicly incites hatred, violence, or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other social and/or personal condition or circumstance, and, especially, any bearer who behaves aggressively, violently, disruptively, and/or causes disturbances outside, at the entrance, and/or inside, who carries weapons or objects capable of being used as such, and who wears clothing, objects, and/or symbols that incite violence or advocate activities contrary to the fundamental rights recognized by law and the Constitution.
• The user shows symptoms of drunkenness, intoxication (apparent or potential), and/or of consuming or having consumed drugs and/or narcotics.
• The exercise of the right of admission will not, under any circumstances, entail denial of access for reasons of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, and/or any other personal or social circumstance or condition.
• If it can be reasonably presumed that a situation of risk or danger will be created for the user themselves or other attendees.
• Access may be denied or expulsion from the venue may occur for any user who fails to comply with the instructions of the organization's staff, as well as those responsible for the control, surveillance, and security of the event.
• There is a failure to comply with the requirements and conditions relating to access for minors.

3.4. Upon entry to the venue, the public may be subject to and/or undergo a search as per the Law. Entry of objects that may be considered dangerous by those responsible for access control and event security or are prohibited by current regulations is not permitted.

For security reasons, it will not be permitted to enter the venue with motorcycle helmets, suitcases, large bags, and/or backpacks. It will be possible to access the venue with smaller items, such as handbags or small backpacks (without prejudice to their examination and search, in accordance with the preceding paragraph). Other prohibited items, without being exhaustive, include: bottles, cans, laser pointers, professional photographic or video equipment, drones, and/or weapons of any kind.

3.5. Access to the venue with outside food and/or beverages is not permitted. Notwithstanding the foregoing, if any user has special needs due to health reasons or similar, they must justify this to the organization in advance, so that the organization can provide them with the appropriate instructions.

3.6. Drinking water will be available free of charge to users.

3.7. Prohibited items:

• All types of weapons.
• Sharp objects.
• Suitcases, bags, or backpacks over 24 liters capacity.
• Fireworks or explosives.
• Alcohol, prohibited aerosols.
• Notebooks, tablets, or similar electronic devices.
• All types of food except one sandwich and/or one piece of fruit per person (no tupperware or similar). Persons with special dietary needs due to allergies or intolerances may bring their own food, provided it is justified by a medical prescription.
• Illicit or illegal substances (Law 20.000)
• Metal or glass containers.
• Selfie sticks and similar devices.
• Professional photography equipment.
• Scooters, roller skates, skateboards, or similar.
• Motorcycle helmets.
• Camping equipment.
• Laser pointers.
• Drones.
• Umbrellas, stools, folding chairs, and parasols.

3.8. Permitted items:

• Sunscreen (non-aerosol).
• Plastic water bottle of maximum 50 cl. without cap.
• Backpacks up to 24 liters (contents must be shown upon entry).
• Deodorant (non-aerosol).
• Non-professional camera with a fixed lens.
• Blankets and towels.
• All medication must be accompanied by its prescription.
• External battery with a maximum capacity of 20,000 mAh.
• Baby strollers.
• One sandwich and/or one piece of fruit per person (no tupperware or similar).
• Persons with special dietary needs due to allergies or intolerances may bring their own food, provided it is justified by a medical prescription.
• In the case of children under 5 years old, it will be permitted to bring in the child's food (baby bottles, fruit, purees, tupperware).

3.9. In any case, users will be personally responsible for their own actions, as well as for any consequences that may arise from them.

4. GENERAL TICKET CONDITIONS

The purchase of a ticket implies acceptance of the following conditions:

4.1. Once the ticket has been purchased, its amount will only be exchanged or refunded in case of event cancellation. In all other cases, no refunds will be accepted (including installment sales).

In case of cancellation, the purchaser may request a refund within a period not exceeding 15 calendar days from the date of the public announcement of the cancellation, in the manner specified. For these purposes, cancellation will be considered the suspension of more than half of the program, either before the start of the event or once it has begun.

Under no circumstances will the organization refund the distribution cost that may be applied by the sales channels through which tickets are marketed, as the organization is not, in any way, a provider of the service through the sales channel, nor a recipient of said amount.

The ticket amount will not be refunded in case of event cancellation due to bad weather conditions, natural disasters, closure of Spanish airspace, or other force majeure causes or similar reasons.

4.2. The organization reserves the right to alter or modify the program (both its content and its order).

4.3. The organization does not guarantee the authenticity of the ticket if it has not been purchased at official points of sale. The festival organization assumes no responsibility in case of loss or theft of the ticket. The ticket must be safeguarded by the user until the day of the event. The beneficiary of the ticket or the person in whose name the ticket is personalized assumes all responsibility in case their ticket is presented in duplicate, photocopied, and/or falsified, losing all rights granted by it to access the event. Only the first ticket presented and whose code is validated will be valid. Any ticket with the same code, presented subsequently, will be completely invalid.

4.4. Resale of tickets is not permitted.

4.5. The possession of the ticket and/or the corresponding access system does not grant the user, possessor, and/or third parties the right to use it and/or its content for advertising, marketing, or promotional purposes (including contests, giveaways, and/or raffles).

In the case of events not promoted by the company, the rules established by the promoter/organizer of the corresponding event will apply, who will be the sole holder of rights and obligations in relation to it.

5. MINORS:

5.1. Minors under 16 years of age will not be permitted access to the venue, unless accompanied by their parents, guardians, or legally responsible persons.

The accompanying person or persons of the minor must present, for access to the venue, as well as at any time they are requested to do so inside, their DNI and family book or legal document proving their relationship with the minor, and previously, complete the corresponding authorization.

In the case of foreign nationals, they must provide the appropriate documents from their country of origin, equivalent to the above.

If the accompanying person is neither the father, mother, nor legal guardian or responsible person of the minor, they must present an authorization signed by the father, mother, legal guardian or responsible person, along with a photocopy of the DNI of the father, mother, legal guardian or responsible person and the family book.

During their stay at the venue, parents or legal guardians will be responsible for any action the minor performs, as well as for any consequences arising therefrom. Furthermore, the parent, mother, or legal guardian must sign a waiver document taking responsibility for the minor while they are inside the venue.

5.2. In addition to the corresponding documents, parents or legal guardians, as well as the minor, must have purchased the corresponding ticket and have a valid access system.

Notwithstanding the provisions of the preceding paragraphs, minors under the age determined for each specific event may access the event/venue free of charge.

5.3. Current legislation expressly prohibits the sale of alcohol and tobacco to minors under 18 years of age, so minors of that age will not be able to purchase alcohol or tobacco. The minor must carry their DNI at all times.

5.4. Failure to comply with the above requirements will result in expulsion from the venue without any right to a refund of the price paid for the ticket.

6. IMAGE:

For the purposes of the provisions of Organic Law 1/1982, of May 5, on the civil protection of the right to honor, personal and family privacy, and self-image, you are informed that your access to the venue and attendance at the event implies express consent and authorization for the capture, reproduction, distribution, and publication of your image, including for promotional, advertising, and/or commercial purposes, and through any medium, including electronic means. Participants assign the rights to their own image, derived from their attendance at the event, for the creation of audiovisual materials on any type of support (including electronic media) and for their use, exploitation, and dissemination by any technical reproduction procedure or image and sound exploitation system. This assignment is made free of charge and without any temporal or territorial limitation, in favor of the promoter, and in favor of the authorized media and press at the event.

7. PROHIBITION OF PHOTOGRAPHY, FILMING, AND RECORDING:

All image rights and intellectual and industrial property rights related to the content of the event, as well as to its participants and attendees, are reserved.

Photography, as well as filming and/or audiovisual recordings inside the venue, and/or of the event's content, its participants, and attendees, are prohibited, unless expressly authorized.

Notwithstanding the foregoing, the exploitation of any eventual photograph, filming, or audiovisual recording of the inside of the venue and/or of the event's content, including that of its participants and attendees, is also prohibited.

8. INTELLECTUAL AND INDUSTRIAL PROPERTY

All content and elements that make up the ticket, the access system, as well as any document and/or element prior to the delivery of the aforementioned, necessary for their acquisition, and/or associated with them (i.e., both the texts and the graphic elements linked to them - design, source code, trademarks, logos, photographs, buttons, color combinations, and in general any element that constitutes a novel intellectual creation - as well as their presentation, structure, arrangement, configuration, and assembly), are the exclusive property of or licensed to the owner, and are protected by the Royal Legislative Decree 1/1996, of April 12, approving the revised text of the Intellectual Property Law. The foregoing may not be subject to exploitation, reproduction, distribution, modification, public communication, assignment, or transformation, unless expressly authorized by the indicated owner or holders of the rights. The acquisition and/or possession of the ticket and/or access system does not grant users any prerogative or ownership over the intellectual or industrial property rights related to the elements included therein.